Shipping policy

Shipping Policy

Order Processing

Orders are typically processed and shipped within 24–48 business hours of receipt of the order, subject to product availability. Orders received on weekends or holidays will be processed on the next business day.

Shipping Carrier

E&J Medical Inc. DBA Metal & Mobility Products primarily ships orders via UPS. Available shipping services and charges may vary depending on the destination, package size, weight, and selected service.

Tracking

Tracking information will be provided when available after your order has shipped. Please allow time for UPS tracking information to update after the shipment is processed.

Delivery Times

Transit and delivery times provided by UPS are estimates and begin after an order has been processed and shipped. E&J Medical Inc. cannot guarantee carrier delivery dates and is not responsible for delays caused by UPS, weather, service disruptions, or other circumstances outside our reasonable control.

Damaged or Lost Shipments

If your shipment arrives damaged or appears to have been lost in transit, please contact us promptly at orders@ejmedicalinc.com. Please retain the product, packaging, shipping carton, and shipping label for damaged shipments, as they may be required for a UPS claim.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Questions

For questions regarding an order or shipment, please contact:

E&J Medical Inc.
DBA Metal & Mobility Products
orders@ejmedicalinc.com